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Privacy Policy for Sophisticated Scratch

 

1. Who We Are Sophisticated Scratch ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our handcrafted oak cat furniture and homeware.

2. Information We Collect When you interact with our website, place an order, or contact us, we may collect:

  • Contact Information: Name, email address, phone number, and delivery/billing address.

  • Order Details: Information about the specific products you purchase and design preferences.

  • Payment Information: Payment details processed securely through our third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit or debit card details on our servers.

  • User-Submitted Content: Photos, reviews, or messages you choose to share with us.

  • Technical Data: IP address, browser type, and browsing behavior collected automatically via cookies.

3. How We Use Your Information We use your personal data to:

  • Process, fulfill, and deliver your orders.

  • Communicate with you regarding your purchase, delivery updates, or customer support inquiries.

  • Improve our website layout, products, and customer service.

  • Comply with legal, accounting, and tax obligations.

4. Sharing Your Information We respect your privacy and will never sell your personal information to third parties. We only share necessary data with trusted service providers who help us run our business, such as:

  • Delivery and courier services to ship your orders.

  • Payment processors to securely handle payments.

  • Website hosting and IT service providers (such as Wix).

5. Cookies Our website uses standard cookies to ensure basic functionality, remember shopping cart items, and analyze site traffic to improve user experience. You can adjust your browser settings to refuse cookies if you prefer.

6. Data Retention & Security We maintain appropriate physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, or alteration. We retain order records only as long as necessary to fulfill accounting, tax, and legal requirements.

7. Your Legal Rights Under UK data protection laws (UK GDPR), you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any inaccurate data.

  • Request the erasure of your personal data where applicable.

  • Object to or restrict the processing of your data.

8. Contact Us If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Business Name: Sophisticated Scratch

  • Address: Sunnybank, Little Silver, EX16 8HL

  • Telephone: 07738 515069

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